DTC Growth is more about your audience, mission and differentiation, and less about technology.

In #ecommerce, if your growth isn't hitting your expectations - particularly in DTC -- many people start with technology.

"If I just installed the right apps, my growth would skyrocket."

Behind this belief is usually a myth that contains a few missteps right out of the gate: - My brand has a well-defined target audience. - My well-defined audience knows who I am. - My audience also knows what I stand for. - I have a clear plan to consistently communicate that mission to that audience. - That mission has an obvious tie-in to my product line. And that tie-in is also obvious to my audience. - That mission and product-tie in and clear communication plan also has a clear "why not?" to other well-known replacements that your audience may already be comfortable with.

Generally if you start and end with technology, it often has no grounding. You are looking for more sizzle, haven't even cooked the meat yet.

However, if you can use technology to stitch together the right experience for the right product for your audience, then you are already halfway there.

Rick Watson

Rick Watson founded RMW Commerce Consulting after spending 20+ years as a technology entrepreneur and operator exclusively in the eCommerce industry with companies like ChannelAdvisor, BarnesandNoble.com, Merchantry, and Pitney Bowes.

Watson’s work today is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses. Most recently, in partnership with WHP Global, Rick was a critical resource in architecting the WHP+ platform, a new turnkey direct to consumer digital e-commerce platform that powers AnneKlein.com and JosephAbboud.com.

Watson also hosts a weekly podcast, Watson Weekly, where he shares an unbiased, unfiltered expert take on the retail sector’s biggest players.

In the past year alone, Rick has spoken at many in-person and virtual events as well as podcasts on topics ranging from retail/ecom to supply chain/logistics and even digital grocery including CommerceNext IRL, ASCM Connect, and Retail Innovation Conference.

https://www.rmwcommerce.com/
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